Round-the-clock storm response for fallen trees, hanging limbs and split trunks — with crews dispatched the same day across Western New York.
Buffalo gets the full menu: lake-effect snow loads, ice storms off Lake Erie, straight-line summer winds and the occasional November blizzard that arrives before the leaves are down. Any one of them can put a tree through a roof at two in the morning. When that happens, the priority is making the site safe — quickly, and without turning one problem into two.
Riverside Tree Service answers emergency calls 24 hours a day, seven days a week. We stabilise what is still standing, remove what has already come down, and clear access so roofers, insurers and utility crews can do their part. If a limb is resting on a wire or a trunk is leaning on a structure, call us before you go near it.
Nights, weekends and holidays. You reach a person who can dispatch a crew, not a voicemail box that gets checked on Monday.
Trees down on roofs, garages, vehicles, fences and driveways, cut apart in the right sequence so the load comes off the structure gradually.
Broken limbs lodged in a canopy can hold for weeks and then release without warning. These come down first, before anything else is touched.
Cabling, bracing or partial reduction of a split or leaning tree where full removal has to wait for daylight or equipment.
Getting a blocked driveway or private lane open so you can get out and emergency vehicles can get in.
Photographs, an itemised written scope and a clear description of the cause of loss — the things adjusters ask for on storm claims.
If any of these describe your property, it is worth having an arborist take a look — most tree problems get cheaper to solve the earlier they are caught.
Leave the affected part of the building, keep everyone clear, and call us. Do not try to shift weight yourself — it can shift the rest of the tree with it.
Treat every line as live. Call 911 and National Grid first, then us. Never approach a downed conductor or anything touching one.
A fresh vertical split means the tree has already failed structurally and the rest can come apart at any moment.
Cracked, raised ground on the side opposite the lean means the root plate is lifting. This is an active failure, not a cosmetic problem.
Anything caught overhead is a falling object waiting for wind. Keep people and pets out from underneath until it is removed.
Do not knock the ice off — it often causes the very failure you are trying to prevent. Call and let us assess it loaded.
We ask what is down, what it is touching and whether anyone is at risk, then tell you honestly how soon a crew can be there.
On arrival we establish an exclusion zone, identify live lines and unstable material, and deal with the immediate hazard first.
Weight comes off structures in stages, rigged and lowered, so nothing shifts unexpectedly while the crew is working.
We clear debris, photograph the damage for your claim, and schedule any remaining removal or pruning for normal hours.
For situations involving injury risk or a tree on an occupied building we move immediately. During a widespread event — the kind where the whole region calls at once — we triage by severity, and we will give you a realistic time rather than an optimistic one.
Typically yes when the tree has struck a covered structure such as a house, garage or fence, and coverage often extends to removing debris from the damaged area. A tree that simply falls in open lawn is frequently not covered. Policies vary, so check with your carrier — we supply the photographs and written scope adjusters ask for.
Emergency call-outs outside normal working hours carry a higher rate, which reflects crews called in at short notice. We tell you the rate on the phone before dispatching anyone.
Keep everyone away from the tree and from anything it is touching, stay out of rooms beneath an impact, assume every wire is live, and photograph the damage from a safe distance for your insurer. Then leave it alone.
Yes. We work with whoever is arranging the removal, and we can provide separate documentation to each party where the responsibility is being sorted out between insurers.
